Tag Archives: call center
Hot fined NIS 100,000 for long call center waits
Hot fined NIS 100,000 for long call center waits
New law limits call center waiting
A month ago, regulations restricting waiting times at call centers came into effect. The regulations were approved a year ago by the Knesset Economic Affairs Committee, following a bill by MK Eitan Cabel (Labor). The regulations state that if the waiting time is expected to last more than three minutes, the company must allow the customer to leave a message and it will call him or her back within three hours. If the customer chooses to stay on the line, the company must inform him of his place in the queue and the estimated waiting time, and allow him to leave a message during the call.
IEC, Golan Telecom fail call center wait-time limit in tests
It has been a week and a half since regulations went into effect requiring customer service call centers in a number of industries to answer consumers’ calls within three minutes. The new rule seems to have had a major effect, although some major businesses were found not to be complying when TheMarker placed some test calls.