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New law limits call center waiting
A month ago, regulations restricting waiting times at call centers came into effect. The regulations were approved a year ago by the Knesset Economic Affairs Committee, following a bill by MK Eitan Cabel (Labor). The regulations state that if the waiting time is expected to last more than three minutes, the company must allow the customer to leave a message and it will call him or her back within three hours. If the customer chooses to stay on the line, the company must inform him of his place in the queue and the estimated waiting time, and allow him to leave a message during the call.
Golan Telecom gains 30,000 subscribers
Updated figures following the sales campaigns by Golan Telecom Ltd. and Hot Mobile Ltd.in December 2012 show that the two carriers greatly increased the number of their subscribers. On balance, Hot Mobile recruited more customers, but also lost more customers.
New consumer laws ease the pocketbook and the conscience
New consumer laws ease the pocketbook and the conscience New laws include the labeling of organic produce and banning the sale of cosmetics tested on animals. 3 January 13 13:26, Michal Raz-Chaimovich On the first day of 2013, new laws came into effect which will benefit consumers in various areas, from mobile telephones to food [...]
Yachimovich Congratulates Court on Pelephone Ruling
Labor Chairwoman Shelly Yachimovich congratulated the Labor Court for ruling in favor of Pelephone workers and allowing them to organize. Yachimovich wrote on her Facebook page, “This is an amazing decision by the Courthouse in regards to the organization of Pelephone employees – it prohibits employer interference in the process of association of workers . This is a bold and historic decision.”
Hot Mobile fears wave of layoffs
Employees at Hot Mobile Ltd. fear a wave of layoffs at the carrier, following the delisting of its parent company Hot Telecommunication Systems Ltd.The company’s management denies the rumors.
In a change of strategy, cell phone companies trumpeting technology
In a change of strategy, cell phone companies trumpeting technology With Hot, Golan offering super-low rates, three veteran players seeking alternative pitches that emphasize speedy networks and services. It seems like it’s 2004 all over again for the big three cell phone operators, who are trumpeting their technology just as they did when third- generation [...]
Swedish-led group wins license to build network for super-fast Internet
haaretz 27-12-2012 Swedish-led group wins license to build network for super-fast Internet Viaeuropa won the contract to build the state-of-the-art network on the Electric Corp.’s grid. Forecast: much better telecoms service. By Reuters | Dec.27, 2012 | 2:45 AM A group led by Sweden’s Viaeuropa won the contract to build a nationwide super-fast Internet network [...]
Bezeq workers committee joins Pelephone strike
Bezeq Israeli Telecommunication Co. Ltd. (TASE: BEZQ) employees are joining the strike by employees at subsidiary Pelephone Communications Ltd., the Histadrut (General Federation of Labor in Israel) announced today. Tomorrow, Bezeq employees will join a demonstration by Pelephone employees, and on Sunday, Bezeq’s workers committee will hold explanation meetings.
IEC, Golan Telecom fail call center wait-time limit in tests
It has been a week and a half since regulations went into effect requiring customer service call centers in a number of industries to answer consumers’ calls within three minutes. The new rule seems to have had a major effect, although some major businesses were found not to be complying when TheMarker placed some test calls.
Wake-Up Call for Pelephone Chief
Striking workers of the Pelephone cellular telephone service and social activists plan to hold a demonstration, Monday morning at 7:00, opposite the home of Director-General Gil Sharon. The strike is scheduled to continue at storefront service centers in Hadera, Petach Tikva and Umm El-Fahm, as well as in the engineering and information technology departments, the logistics center and switchboards in Be’er Sheva and Jerusalem.